- Returns & Exchanges
Returns & Exchanges
Return & Exchange Policy
The return policy for Christmas orders will be extended until the last day of January.
Download and fill out this Returns and Exchange Form to return your Fox Creek Leather products.
Returns and exchanges should be made within 30 days of receipt of the item(s). If the item ordered does not fit properly, or if you are dissatisfied for any reason, contact us immediately so we may remedy the problem. You have 1 week to inspect your item and contact us regarding defects or items that are not as you expected. We do not accept the return of used merchandise.
There is no restocking fee for stock items returned in new condition within 30 days. All stock orders returned in less than new condition and/or after 30 days will be subject to a 20% restocking fee.
If you are returning an item you bought on sale for a special order you will be charged the difference between the sale price and regular price plus any applicable alteration fees.
Due to rising shipping costs, Fox Creek Leather has chosen to pay shipping on the initial shipment only. This is to keep from raising prices.
Fox Creek Leather will pay ground shipping for the initial order shipped to the customer (USA addresses only). Customer must pay return shipping on all items sent to us. Customers will be charged standard shipping fees on all exchanges sent. This fee will vary depending on what item is exchanged. Exchange shipping for small items is $5, $10 on chaps and vests, and $15 on jackets. Please note, expedited shipping is available at additional cost.
Fox Creek Leather does not accept refused packages. Packages that are returned to us as refused will incur a service charge.
We do not accept custom made items for exchange or refund.
There will be no refund or exchange on any damaged or abused item. Do not put pins, patches or embroidery on your garment until you are sure you want to keep the item. We will not accept any items that have been altered from their original form. For example, we will not accept chaps that have had the length trimmed.
Returns will not be accepted on socks or thermal under clothing.
If you receive gloves that are too small, DO NOT force the fit. Please return them for the proper size. Gloves with split seams due to improper fit will not be exchanged or refunded.
If you receive boots that you need to return, the original box and all tags must be returned with the boots. All boots need to be returned to the address below, even if they were shipped from a different address.
Please use the box you received or one of equal size; this will ensure that there will be no damage to the merchandise. Merchandise that is damaged due to improper return packaging may be refused/returned to the customer or incur a restocking fee.
Note: Our returns & exchanges form requires Adobe Reader, a free program. If you do not have Adobe Reader or wish to upgrade to a newer version, you may do so by following the below link.
Please address all returns to:
Fox Creek Leather
Returns & Exchanges
2029 Elk Creek Parkway
Independence, VA 24348
If you have any questions regarding your return or exchange, please contact us at info (at) foxcreekleather.com or (800) 766-4165.