Privacy & Security
Effective May 29, 2018
What information does Fox Creek Leather collect?
The information we learn from visitors to foxcreekleather.com helps determine the types of products we offer and helps us improve our products and website. The types of information we gather:
When you place an order with us we will ask you for your name, address, telephone number, and e-mail address. You may choose to provide your credit card information to make a payment or you may send us a money-order, bank wire transfer, or pay via paypal instead. Your information will only be used to process your order and such purposes as responding to your requests and communicating with you.
When you access www.foxcreekleather.com, we may receive information about your location and your mobile device, including a unique identifier for your device. Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.
We often receive a confirmation when you open e-mail from foxcreekleather.com if your computer supports such capabilities. When you contact us through foxcreekleather.com or email us, you are communicating with us electronically. Should you contact us by email, we may reply to you by email or by telephone. You have the option to sign up for our e-newsletter which offers an unsubscribe link in every issue. You will never receive unsolicited “spam” emails. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We provide you the opportunity to 'opt-out' of having your e-mail address added to our newsletter mailing list. When placing an order or recommending a product you can choose to uncheck the box requesting that your e-mail address be added to our mailing list. If you are a newsletter subscriber and no longer wish to receive our newsletter, you may opt-out of receiving them by following the instructions included in each newsletter or by emailing us at customerservice (at) foxcreekleather.com.
You will be notified if your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Children’s Use of Website
Fox Creek Leather does not sell products for purchase by children. If you are under 18, you may use foxcreekleather.com only with the involvement of a parent or guardian.
Shipping and Credit Card Processing
We employ outside companies to deliver packages, provide marketing assistance, provide search results and links (including paid listings and links), and process credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Access to Personally Identifiable Information
If you're personally identifiable information changes, or if you no longer desire our service, you may update it by emailing customer service at customerservice (at) foxcreekleather.com or by contacting us by telephone or postal mail at the contact information listed below. Typically you can expect an email or telephone reply within one business day.
We use persistent cookies to enable shopping cart, to track Web site use, and for remarketing purposes. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. You may find more information about cookies at http://www.cookiecentral.com/faq/.
We use the following tools to track user data. All are GDPR compliant and you may view their privacy policies via the links provided:
Big Commerce - https://www.bigcommerce.com/privacy/
Google Analytics - https://policies.google.com/privacy?hl=en
Hotjar - https://www.hotjar.com/privacy
Mailchimp - https://mailchimp.com/legal/privacy/
Our third party advertising partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
To learn more about our advertising companies' use of clear gifs, please go to:
The security of your personal information is important to us. All information entered throughout the checkout process is encrypted using secure socket layer technology (SSL). Our SSL certificate is issued by Comodo. At no point in time do we transfer your information over a non encrypted connection.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at customerservice (at) foxcreekleather.com. Typically you can expect an email or telephone reply within one business day.
If you have questions or concerns regarding this statement, you should contact customer service at Fox Creek Leather by e-mail at customerservice (at) foxcreekleather.com or by phone at 1-800-766-4165.
In the event Fox Creek Leather goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
customerservice (at) foxcreekleather.com
Fox Creek Leather
2029 Elk Creek Parkway
Independence VA, 24348