If you need help – You’ve got it!

Posted by foxcreekleather on Jun 5th 2006

If ever you need help, have questions, or have a problem with your leathers, please let us know right away!

Why am I requesting this?  Well, here’s a story: 

A customer e-mailed us with some very valid complaints about a product he purchased almost a year ago.  For a whole year this person was upset and dealing with issues that we would of fixed and/or made right within days of the purchase if we would have known.  All this time he let these issues simmer and upset him when we stand behind our products 100%. 

We have a quick turn-around time, and most products ship within 24-48 hours of your order. There are cases when we are temporarily out of stock of an item due to popularity of the style/size.  Some items we do not stock and tell on the product page the wait time is 3-6 weeks. 

All of Fox Creek Leather’s leather jackets, chaps, vests, and overpants are covered by our lifetime guarantee.

If you are not happy with the fit or style of your product, you have 30 days to return it for a full credit or as an exchange.

We also provide excellent customer service in addition to our superior quality products.

All products are 100% Made in the USA (except for the imported gel palm gloves and the travel bags).

If you have question or complaint, please contact us. You can send an e-mail to customerservice@foxcreekleather.com.  We do answer our emails — your question will not be lost in e-mail oblivion!  Or simply call us at (800) 766-4165.  International customers can dial 1-276-579-7211.  We are open between 8 am and 5:30 pm EST and we are always happy to help.

If you have time, check out Fox Creek Leather’s other leather products and accessories. We carry American-made leather saddlebags, travel bags, tool bags, roll bags, and windshield bags. Fox Creek Leather also offers a wide selection of leather chaps, leather jackets, leather vests, leather over-pants and leather motorcycle accessories.