After my previous riding jacket (purchased from the manufacturer of my bike–oink) disintegrated, I obviously needed a new jacket. I ride hard, year round. In Michigan, this means rain, snow, sub-zero winters, and blistering summers.
I have to admit that while I knew of the quality of the Fox Creek leather products, I was somewhat leery of purchasing custom clothing over the Internet. I read through the Fox Creek website, and many of the testimonials, and decided to go for it. Unfortunately, I missed the little bit about ordering up one size in jackets! This was totally my fault.
I decided that the jacket was just too small, and called to get a RMA. My call was answered on the second ring (right there a sign of a good business…anyone who answers on the first ring is too desperate; if it rings more than twice, then customer service is not a priority!) by an ACTUAL PERSON who spoke AMERICAN ENGLISH! Rarely have I been so impressed when dealing with a company in another state.
The gal who answered was extremely helpful, explained that a RMA was not necessary, went to the trouble to make sure that the correct size was in stock, and overnighted it to me. All at no additional charge! Even more impressive, there was none of this crap about “placing a hold on your credit card until the original jacket arrives here,” or worse, “send us the jacket, and when it gets here, we will send out a new one.”
There are hundreds of companies out there (especially computer companies I won’t name, although one of the worst rhymes with Hell) that could take some major customer service lessons from Fox Creek. The new jacket fits like a custom garment should…like it was built on me. I absolutely adore the supple yet thick and strong leather y’all use. The quality of your riding gear won you a customer, your service won you a lifelong supporter! I will definitely purchase all my leather from Fox Creek.
Thanks again for such a wonderful product and exemplary customer service!