Return & Exchange Policy
Returns and exchanges should be made within 30 days of receipt of the item(s). If the item ordered does not fit properly, or if you are dissatisfied for any reason, contact us immediately so we may remedy the problem. We do not accept the return of used merchandise.
There is no restocking fee for stock items returned in new condition within 30 days. All stock orders returned in less than new condition and/or after 30 days will be subject to a 20% restocking fee.
Due to rising shipping costs, Fox Creek Leather has chosen to pay shipping on the initial shipment on orders of $100 or more only. This is to keep from raising prices.
Fox Creek Leather will pay ground shipping for the initial order shipped to the customer (within the contiguous US states) on items valued $100 or more. Customer must pay return shipping on all items sent to us. Customers will be charged standard shipping fees on all exchanges sent. This fee will vary depending on what item is exchanged. Please note, expedited shipping is available at additional cost.
We do not accept custom made items as exchanges or refunds.
There will be no refund or exchange on any damaged or abused item. Do not put pins, patches or embroidery on your garment until you are sure you want to keep the item. We will not accept any items that have been altered from their original form. For example, we will not accept chaps that have had the length trimmed, or saddlebags that have been drilled for brackets.
If you receive gloves that are too small, DO NOT force the fit. Please return them for the proper size. Gloves that have seams busted out because of improper fit will not be exchanged or refunded.
Please use the box you received or one of equal size; this will ensure that there will be no damage to the merchandise.
If you receive boots that you need to return, the original box and all tags must be returned with the boots. All boots need to be returned to the address below, even if they were shipped from a different address.
If you do choose to return or exchange an item please include a completed copy of the 
Returns & Exchanges form with each item. All returns may be sent by the customer's preferred shipping method. We recommend your return be sent via ground shipping as there is no need to use more expensive methods. Please insure all returns.
Note: Our returns & exchanges form requires Adobe Reader, a free program. If you do not have Adobe Reader or wish to upgrade to a newer version, you may do so by following the below link.
Please address all returns to:
Fox Creek Leather
Returns & Exchanges
2029 Elk Creek Parkway
Independence, VA 24348
If you have any questions regarding your return or exchange, please contact us at info@foxcreekleather.com or (800) 766-4165.
