How we fit for a special order item
Thursday, February 23rd, 2006There is nothing better than the feel of a broken in leather jacket (or chaps, or vest, or…). This is the fit and feel we work hard to achieve her at Fox Creek Leather.
On occasion the standard jacket doesn’t fit a customer. In this instance we can look into special ordering a jacket for that customized fit. We can alter the length of the body and/or sleeves, delete or add common features, or make a combination sized jacket. As long as we don’t have to alter the pattern, we can attempt to accommodate just about any request.
To order, we have developed a trial size policy to help ensure that our customers get the best possible fit when ordering custom items. We started this process due to the fact that custom orders cannot be exchanged or returned. Instead, we like to send you an item that we regularly keep in stock for “trial sizing.”
We like to get a good fit the first time, and to do this we ask for specific measurements. Once we have those measurements, we would recommend a size. We would charge for the stock item and get it shipped right out to you.
Once you get the item, give us a call. We can then talk about the fit and you can determine what alterations you would need. (Any measurement given needs to be exact.) If you are not sure of the fit, try sitting on your bike to get a sense of how the item feels and the extent of the alterations needed. While on the telephone with you, we will place your special order. It generally takes 3-6 weeks to make and get shipped out to you.
Last, but not least, you just return the trial size item with the prepaid return label. We keep the original charge on your credit card and will on the box and ship your trial item back to us. Once your special order item is ready, we only charge you for the additional alteration fees. If you provided us with an e-mail address, you will receive the tracking number from UPS when it is shipped.
